Shipping policy
Processing Time
All orders are processed within 1–3 business days. Business days are Monday through Friday, excluding public holidays and scheduled service interruptions.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.
Shipping
We ship worldwide. Your total delivery time is the sum of processing time plus shipping time. Please note that delivery timeframes are estimates and are not guaranteed — delays may occasionally occur.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 1–2 weeks after dispatch | Free |
| Express Shipping | 3–7 business days | Calculated at checkout |
For any regional restrictions or public holidays that might delay receipt of your shipment, we recommend consulting with your local postal service.
Customs & Taxes
International customers may be required to pay sales tax, customs duties, or import fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
Cancellations
Need to cancel your order? Contact us at support@zeroph.com within 24 hours of placing your order and we will cancel it and issue a full refund.
Cancellation requests made after 24 hours will be subject to a 30% restocking fee. Once an order has been shipped, it can no longer be cancelled — please refer to our returns policy below instead.
Order Issues
Tracking not updating? Tracking information may take 2–5 days to update after your order ships. If your tracking hasn't updated after 7 days, contact us and we'll investigate.
Missing or damaged items? If your order arrives damaged or is missing items, email us within 7 days of delivery at support@zeroph.com with your order number and photos. We'll make it right.