Shipping policy
Processing Time
All orders are processed within 1–3 business days. Business days are Monday through Friday, excluding public holidays and scheduled service interruptions.
Once your order has been processed and shipped, you will receive a confirmation email with tracking information so you can monitor the status of your delivery.
Shipping
We ship to 50+ countries, including the United States, Canada, the United Kingdom, Ireland, Germany, France, Italy, Spain, the Netherlands, Switzerland, Norway, Sweden, Denmark and most other EU countries, plus Australia, New Zealand, Japan, South Korea and Singapore, and more — the full list is available at checkout. Your total delivery time is the sum of processing time plus shipping time. Please note that delivery timeframes are estimates and are not guaranteed — delays may occasionally occur.
| Method | Estimated Delivery | Cost |
|---|---|---|
| Standard Shipping | 7–10 business days after dispatch | Free |
For any regional restrictions or public holidays that might delay receipt of your shipment, we recommend consulting with your local postal service.
Customs & Taxes
International customers may be required to pay sales tax, customs duties, or import fees upon delivery. These charges are determined by your local customs authority and are the responsibility of the customer.
Cancellations
Need to cancel your order? Email support@zeroph.com and we will cancel it and issue a full refund at no charge — as long as the order has not shipped yet.
Once an order has shipped it can no longer be cancelled. Please use our return process instead: see the Refund Policy for details.
Order Issues
Tracking not updating? Tracking information may take 2–5 days to update after your order ships. If your tracking hasn't updated after 7 days, contact us and we'll investigate.
Missing or damaged items? If your order arrives damaged or is missing items, email us within 7 days of delivery at support@zeroph.com with your order number and photos. We'll make it right.