Refund policy

We accept return and exchange requests within 30 days of delivery. To be eligible, items must be in their original condition:

  • Unworn, unwashed, and undamaged
  • All original tags attached
  • In original packaging (if applicable)

To initiate a return, email support@zeroph.com with your order number and reason for the return. We'll respond within 24–48 hours with return instructions.

We offer free returns and exchanges for items that arrive with defects or faults that are a result of our error. For all other returns, shipping costs are the customer's responsibility.

Non-returnable items: Items marked as final sale, underwear, and accessories that have been used are not eligible for return.

Exchanges

Need a different size? We're happy to help with exchanges, subject to availability. Contact us at support@zeroph.com with your order number and the size you need.

If the item is no longer available in your preferred size, we'll issue a full refund. Please note that exchange shipping costs are the customer's responsibility unless the original item was defective.

Refunds

Once we receive and inspect your return, we'll notify you by email. Approved refunds are processed within 5–7 business days to your original payment method. Please allow additional time for your bank or credit card company to process the transaction.

  • Refunds are issued to the original payment method used during purchase
  • Shipping upgrade fees (e.g. express shipping) are non-refundable
  • Return shipping costs are the customer's responsibility unless the item is defective
  • We are not responsible for import taxes, customs duties, or fees incurred when returning products