Privacy Policy

Introduction

Zeroph ("we," "us," or "our") operates the website zeroph.com (the "Site"). This Privacy Policy describes how we collect, use, disclose, and safeguard your information when you visit our Site or make a purchase. Please read this policy carefully. By using our Site, you consent to the practices described in this policy.

Information We Collect

We collect information that you provide directly to us, as well as information that is collected automatically when you interact with our Site.

Personal Information You Provide:

Name, email address, phone number, and shipping/billing address when you place an order
Payment information (processed securely through our payment providers — we do not store credit card details)
Email address when you subscribe to our newsletter
Any information you provide when contacting our support team
Account information if you create a customer account

Information Collected Automatically:

IP address, browser type, operating system, and device information
Pages visited, time spent on pages, and referring URLs
Cookies and similar tracking technologies (see Cookies section below)

How We Use Your Information

We use the information we collect for the following purposes:

To process and fulfill your orders, including shipping and payment processing
To communicate with you about your orders, including confirmations and tracking updates
To send marketing communications (with your consent), such as newsletters, promotions, and new product announcements
To improve and optimize our Site, products, and customer experience
To prevent fraud and maintain the security of our Site
To comply with legal obligations

Sharing Your Information

We do not sell, trade, or rent your personal information to third parties. We may share your information with trusted service providers who assist us in operating our business:

Shopify — our e-commerce platform that hosts our store and processes transactions
Payment processors — to securely handle payment transactions
Shipping carriers — to deliver your orders
Email marketing services — to send newsletters and promotional content (only with your consent)
Analytics providers — to help us understand how visitors use our Site

These service providers are contractually obligated to use your information only as necessary to provide their services to us and to protect your data.

We may also disclose your information if required by law, regulation, or legal process, or to protect the rights, property, or safety of Zeroph, our customers, or others.

Cookies & Tracking

We use cookies and similar technologies to enhance your browsing experience, analyze Site traffic, and personalize content. Cookies are small data files stored on your device.

Type	Purpose
Essential Cookies	Required for the Site to function (e.g., shopping cart, checkout)
Analytics Cookies	Help us understand how visitors interact with our Site
Marketing Cookies	Used to deliver relevant ads and track campaign performance

You can control cookie preferences through your browser settings. Note that disabling certain cookies may affect the functionality of our Site.

Data Retention

We retain your personal information for as long as necessary to fulfill the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Order data is retained for a minimum period required by tax and accounting regulations.

If you request deletion of your account or personal data, we will process your request in accordance with applicable laws, though we may retain certain information as required by law or for legitimate business purposes.

Your Rights

Depending on your location, you may have the following rights regarding your personal data:

Access — Request a copy of the personal data we hold about you
Correction — Request correction of inaccurate or incomplete data
Deletion — Request deletion of your personal data
Opt-out — Unsubscribe from marketing communications at any time
Portability — Request a transfer of your data in a structured format

To exercise any of these rights, please contact us at support@zeroph.com. We will respond to your request within 30 days.

Security

We take reasonable measures to protect your personal information from unauthorized access, use, alteration, or disclosure. Our Site uses SSL encryption to secure data transmitted between your browser and our servers. Payment information is processed through PCI DSS-compliant payment providers.

However, no method of transmission over the internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

Third-Party Links

Our Site may contain links to third-party websites (e.g., social media platforms). We are not responsible for the privacy practices or content of those sites. We encourage you to review the privacy policies of any third-party site you visit.

Children's Privacy

Our Site is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information promptly.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable laws. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically.